Oerlikon and Sasa Polyester Strengthened Their Collaboration
SASA Polyester Sanayi A.Ş. and Oerlikon Neumag reinforced their partnership at the ITMA 2023 trade fair. SASA placed a customer service order with Oerlikon Neumag for its staple fiber systems.
SASA Polyester, one of Turkey’s 20 largest industrial enterprises and a global pioneer in polyester polymer, fiber and filament yarns, has ordered a remote service package from Oerlikon. The order comprises both original parts and two secure remote service agreements.
Original parts are designed explicitly for the demanding deployment of the systems for which they are intended. Due to their superlative quality standards, they are considerably more durable than other spare parts, hence preventing unplanned production stoppages and saving money in the longer term. Mustafa Kemal Öz, Executive Board Member & General Manager of SASA confirms this: “Cutting costs when it comes to original parts makes no sense. Poor quality in wear parts used for staple fiber systems always has a negative impact – either directly on the quality of the yarn or on the system performance overall.”Remote service has long been absolutely essential in the globally-networked textile industry. Remote access to systems permits pinpointed intervention, with a degree of accuracy that cannot be offered over the phone or by e-mail, hence allowing system operators to increase their productivity. And for good reason: unplanned production system downtimes and the associated production stoppages swiftly drive the corresponding costs into the five-figure range. “Remote services can help us prevent or – in the event of a problem – significantly reduce these downtimes”, explains Mustafa Kemal Öz, giving his reason for opting for these service agreements.
And this is also beneficial to IT security, as Oerlikon sets high standards, constantly keeping the corresponding hardware and software up-to-date.
“When customers choose a Secure Remote Service Contract, the requisite hardware, software and all upgrades are included. With this, customers no longer face additional purchasing costs and are no longer under pressure to continually update their technical security requirements. We assume these tasks for them”, comments Robert Jürgens, Regional Sales Director Customer Services for Oerlikon Neumag, highlighting the benefits.
