MILKAY Continues To Be a Reliable Partner for Its Customers with Superior Quality and Service Understanding

Use of technical textiles and nonwoven products increase day by day in Turkey as well in the world. In this month’s issue of the Nonwoven Technology magazine, we held an interview with Abdullah Nursaçan, Vice General Manager of MILKAY. Enjoy reading.

Can you tell us about the development of your company from the day it was founded until today? What is your most important philosophy?

The word MILKAY, which has an Italian partnership since its foundation in 1994, consists of the first 3 letters of the cities of Milan and Kayseri. Our company produces felt and pads for the spring mattresses, spring sofa, automotive, furniture and isolation industries. Using the latest technology in our sector, our products that we produce with utmost care are offered to the foreign markets as well as domestic markets. We work with the philosophy of being a company that loves production, and has a wide perspective open to development, and is respectful to human and environment.

Could you tell us about your product portfolio and usage areas? Which products of yours are the most demanded?

We produce standard products such as soft felt (thermobonds), hard felt, ultra hard felt in various weights and sizes from 500 g/sqm to 2500 g/sqm as well as special felts in a variety of technical requirements. Hard felts are especially used for spring insulation in spring matresses and soft furniture groups. In addition, we produce pads made of cotton, wool, and other synthetic and natural products.

What are the most important criteria in your production? What are the most important features that distinguish your products from other brands?

We believe that our future depends on our ability to satisfy our customers. We maintain this desire by providing superior quality and service for our customers, and continue to be a reliable partner for them. We believe that our customer relations are not solely based on a bond of communion, but also the formation of culture, and that development can be achieved together with our customers. What makes us different is not just our product, but the way we do our business.

What is your daily production volume? Can you tell us about your market dominance in Turkey?

We have a production facility with a daily capacity of 150 tons. As one of the market leaders, we dominate 55% of the domestic market. We have become known with the MILKAY’s generic felts.

Which brands do you cooperate with, and which countries do you export to?

Our target audience is all the market players, who have a daily purchase capacity of 50+ units/beds, however we have cooperations with all the valuable companies in Turkey, that have reached a certain brand value. MILKAY is the sought-after and preferred brand in 55 countries. We have been supplying for the world’s largest mattress manufacturers for more than twenty-five years.

What do you think about the development of smart and technical textiles in Turkey?

Technical textiles have become more common in Turkey thanks to mass production, ease of use, cost benefits and benefits in the recyclability. Based on the usage areas, technical textiles occupy more than twenty main sectors. Our products, classified in the nonwoven and non-knit textiles, are used extensively in furniture and construction industries.

What is your company’s approach to sustainability and environmentally friendly products? What kind of activities do you have in this regard?

We act with a vision to be an environmentally friendly company in the industry. We recycle 40 thousand textile waste per year into the economy. We believe that there is not enough practice on the recycling of textile wastes in our country and that it is essential to create a national textile waste collection strategy action plan. We are also working on this.

As MILKAY, what is the importance you attached to R&D? What kind of activities do you perform on this?

We believe that quality is one of the most important criteria to be a sustainable company. For this purpose, our company, which manages a process from raw material input control, to intermediate control and ultimately the last control, constantly undergoes product development and research improvements and substitutes staff accordingly. Our %100 polyester product MILFORM, which we have been producing since 2016, is in use as an alternate to polyester sponges in the industry.

Can you tell us about your targets, projects and investments in 2019?

The economical conjuncture always keeps our investment capabilities ready and vivid. In addition, this year, we aim to recycle at least 40 thousand tons of textile waste for re-use in the economy.

Interview: Kubra Karaca